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Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands

Position Overview
Working in partnership with Sales, Operational, Logistic and Financial teams to provide best in class customer service and operational support to our Scandinavian Wholesale Customers while maintaining and improving overall business strategy and aligning the Wholesale Customer Services Dept company financial, sales targets & vision.
This role reports into the Customer Service Manager and is based at the head office in Stockholm. 

Essential Duties & Responsibilities

Actively manage end to end Order to Delivery process

  • Monitor order release/Held list
  • Management and maintenance of customer order
  • Organize and review shipment plans with customer portfolio
  • Action all fulfilment opportunities and ensure maximum and timely delivery window adherence

Improve “front-end” to customers

  • Proactively work to improve delivery performance
  • Communicate effectively
  • Address customer issues proactively
  • Anticipate any potential delivery issues and proactively limit these

Link customer needs and feedback to supply chain operations

  • Learn from customers’ complaints
  • Enhance inter-department coordination
  • Collect and communicate customer requirements/issues proactively
  • Participate in improving compliance

Support Sales team & Customers

  • Offer support to Sales initiatives (Openings, compliance requests, new partnerships…)
  • Work to minimise heavier administrative procedures
  • Deal with customer refusals, returns, shortage claims until credit note issuance
  • Give support on Invoicing & Credit reconciliation to Finance Department
  • Drive reorder business to meet target

Experience, Skills & Knowledge

  • Minimum 1-3 years of experience in a similar role
  • Accurate and attentive to detail
  • Flexible, open minded, positive attitude and a good team player
  • Organisation skills, capacity to deal with priorities and react to urgencies
  • Analytical and problem-solving skills
  • Experience in Excel, PowerPoint, SAP and B2
  • Fluency in English and Swedish, both written and spoken


The selection process and interviews are ongoing and the position could be filled before the last day to apply. 

Känner du några som skulle passa ännu bättre? Berätta det för dem.

Nybrogatan
114 47 Stockholm Vägbeskrivning View page

Björn Borg

Tulegatan 11
113 86 Stockholm Vägbeskrivning View page

Björn Borg Göteborg

Björn Borg
421 42 Västra Frölunda Vägbeskrivning View page

Dedicated

Långholmen
117 33 Stockholm Vägbeskrivning View page

Här ett urval av våra spännande kunder

Björn Borg, Stutterheim, Sandqvist, Dedicated, Ralph Lauren, Greiffs / Tuxer, Carlings, Stadium och Ego Eyewear 

Teamtailor

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